Refund Policy

Effective Date: October 1, 2025
Governing Law: Delaware, United States

Thank you for subscribing to our service. Please read this Refund Policy carefully before making a purchase.

1. No Refund Policy

All sales are final. We do not offer refunds, credits, or prorations for any subscription fees, including but not limited to:

• Monthly or annual subscription payments

• Partial billing cycles

• Unused subscription time

• Dissatisfaction with the service

• Changes in business circumstances

• Inability to use the service for any reason

By subscribing to our service, you acknowledge and agree that all payments are non-refundable.

2. Subscription Cancellation

2.1 How to Cancel

You may cancel your subscription at any time through your account settings. Upon cancellation:

• You will retain access to the service until the end of your current billing cycle

• No further charges will be made after the current billing period expires

• Your account and access will terminate at the end of the paid period

• No refunds will be provided for the remaining time in your current billing cycle

2.2 Cancellation Timing

To avoid being charged for the next billing cycle, you must cancel your subscription before the renewal date. Cancellations made after a renewal charge has been processed will not result in a refund.

3. Free Trials and Promotional Periods

3.1 Trial Terms

If we offer a free trial or promotional period:

• You must cancel before the trial period ends to avoid being charged

• We are not responsible for reminder notifications about trial expiration

• It is your responsibility to track when your trial period ends

• No refunds will be provided if you forget to cancel before the trial expires

3.2 One-Time Offers

Free trials and promotional offers are limited to one per customer. We reserve the right to determine eligibility for promotional offers at our sole discretion.

4. Billing Errors

4.1 Dispute Process

If you believe you have been charged in error, you must contact us within 30 days of the charge. We will investigate legitimate billing errors and, if confirmed, will:

• Correct the error

• Issue a refund for any overcharged amount

• Take steps to prevent similar errors in the future

Contact us at support@proven-saas.com to report a billing error.

4.2 What Constitutes a Billing Error

Billing errors include:

• Charges to your account that you did not authorize

• Duplicate charges for the same billing period

• Charges in an incorrect amount from what was displayed at checkout

• Charges after you properly cancelled your subscription before renewal

4.3 What Does Not Constitute a Billing Error

The following are not considered billing errors and do not qualify for refunds:

• Forgetting to cancel before a renewal date

• Not using the service during a billing period

• Changing your mind after subscribing

• Finding an alternative service

• Technical difficulties accessing the service

• Dissatisfaction with service features or data accuracy

5. Account Termination by Us

5.1 Violations

If we terminate your account due to violation of our Terms and Conditions, you will not be entitled to any refund of subscription fees paid.

5.2 Service Discontinuation

In the unlikely event that we discontinue the service entirely, we may, at our sole discretion, provide prorated refunds for prepaid subscription periods. However, we are under no obligation to do so.

6. Chargebacks and Payment Disputes

6.1 Chargeback Policy

If you initiate a chargeback or payment dispute with your financial institution:

• Your account will be immediately suspended pending resolution

• If the chargeback is found to be unjustified, your account will be permanently terminated

• You may be liable for chargeback fees and collection costs

• We reserve the right to pursue legal action for fraudulent chargebacks

6.2 Proper Dispute Process

Before initiating a chargeback, you must contact us at support@proven-saas.com to attempt to resolve any billing concerns. Most issues can be resolved through direct communication.

7. Payment Method Issues

7.1 Failed Payments

If a payment fails due to insufficient funds, expired payment method, or other issues:

• Your account may be suspended until payment is resolved

• You are still responsible for the outstanding payment

• No refunds will be provided for periods when your account was suspended due to payment failure

7.2 Payment Method Updates

It is your responsibility to keep your payment method information current. We are not responsible for failed renewals due to outdated payment information.

8. Service Availability and Technical Issues

8.1 No Refunds for Downtime

We do not provide refunds or credits for:

• Temporary service interruptions or downtime

• Technical difficulties accessing the service

• Internet connectivity issues

• Browser compatibility issues

• Issues with third-party services we rely upon

8.2 Best Efforts

While we strive to maintain continuous service availability, we do not guarantee uninterrupted access and cannot be held liable for any temporary unavailability.

9. Data Accuracy

9.1 No Guarantees

We do not provide refunds based on:

• Disagreement with revenue estimates or market data

• Inaccuracy of information provided through the service

• Changes in market conditions

• Unsuccessful business outcomes based on our data

All data and insights provided are for research purposes only and come with no guarantees of accuracy or completeness.

10. Exceptions Required by Law

10.1 Legal Requirements

Notwithstanding the above, we will comply with any refund requirements mandated by applicable consumer protection laws in your jurisdiction.

10.2 Consumer Rights

Nothing in this Refund Policy limits or excludes any statutory consumer rights that cannot be waived by agreement, including rights under consumer protection legislation.

Certain jurisdictions do not allow the exclusion of implied warranties or limitation of consumer rights, so some of the limitations in this policy may not apply to you.

11. Currency and Exchange Rates

All refunds, if issued in accordance with this policy or as required by law, will be:

• Processed in the same currency as the original payment

• Subject to exchange rate fluctuations if currency conversion is involved

• Net of any transaction fees charged by payment processors

12. Processing Time

If a refund is issued in accordance with this policy or as required by law:

• Refunds will be processed within 10 business days of approval

• It may take additional time for your financial institution to post the refund to your account

• We are not responsible for delays caused by your financial institution

13. Contact for Billing Questions

If you have questions about this Refund Policy or wish to report a billing error, please contact us at:

Email: support@proven-saas.com

We will respond to billing inquiries within 2 business days.

14. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website with a new "Last Updated" date. Your continued use of the service after changes constitutes acceptance of the modified Refund Policy.

This Refund Policy applies only to subscriptions purchased directly through our website and does not apply to purchases made through third-party platforms, which are subject to the refund policies of those platforms.

15. Agreement

By subscribing to our service, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that all payments are final and non-refundable except as expressly stated in this policy or as required by law.

Email: support@proven-saas.com